Frequently Asked Questions
Can't find what you're looking for? Send us a message and we'll help directly.
How long does shipping take?
Every jacket is made to order rather than pulled from a shelf, so please allow extra time compared to typical off-the-rack retailers — most orders ship within 7-10 business days, plus transit time. We'll email you as soon as your order ships.
How much does shipping cost?
Shipping is a flat $9.99, and free on orders of $150 or more. The exact cost is always shown at checkout before you pay.
How can I track my order?
Use our order tracking page with your order number and the email you used at checkout — no account required. If you're signed in, you can also see all your orders under your account.
What's your returns and exchanges policy?
Because each jacket is made to order, we handle returns and exchanges on a case-by-case basis — see our Terms of Service for details, or contact us and we'll sort it out with you.
How do I pick the right size?
Each product page lists the sizes currently available for that jacket. If you're between sizes or unsure how a particular style fits, reach out through our support form with the product name and we'll help you pick.
What payment methods do you accept?
We accept all major credit and debit cards through our secure checkout. We never see or store your full card details.
Do I need an account to order?
No — you can check out as a guest. Creating an account just makes it easier to view your order history and track future orders in one place.
How do I get in touch with a real person?
Visit our Contact page for our email, phone number, address, and a support request form.